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First Response Support Mandarin Speaking

• Handle high volume inbound email requests from ship owners
• Check special customer handling instructions
• Enter personal and team data in all internal and client proprietary time accounting and billing (PC Law) systems to accurately record all actions for proper billing and time reporting on a timely basis
• Provide assistance to the first response team with month end reports and billing. Assist with document management of all crew medical records.
• Research Future Care’s network of physicians, medical facilities, and pharmacies
• Provide Captains with medical arrangements in a prompt, concise, and polite manner
• Multi-task to handle multiple cases at once
• Prepare pertinent paperwork for medical appointments
• Follow up meticulously with medical providers
• Communicate with medical personnel, Captains, crewmembers, ship owners and their representatives, port agents, transportation companies and governmental agencies, as needed
• Interpret medical reports
• Prepare formal reports to ship owners
• Assist Nurse Case Managers, as needed


To be qualified for the First Response Support position, the incumbent will be required to meet the following: 

• Ability to work flexible hours, including nights and weekends
• Quick and accurate data entry skills and strong computer skills
• Excellent attention to detail
• Superb customer service and problem solving skills
• Ability to work in a fast paced environment
• Ability to work cooperatively on a team
• Ability to communicate effectively via telephone and radio equipment
• Ability to interpret oral, written and diagnostic form instructions
• Ability to use good judgment and remain calm in high stress situations
• Ability to function efficiently without interruption throughout an entire work shift
• Maintain knowledge of International Geographic locations
• Maintain files and records for cases that require assistance in the future
• Maintain extreme confidentiality due to the sensitive nature of our cases
• Prioritize calls and emails based on emergency and routine necessity
• Ability to liaise with International Coastguards and utilize maritime terminology
• Ability to read English language, manuals 
• Advances First Aid and CPR; requiring certification
• Ability to document, in writing, all relevant information in prescribed format in light of legal ramifications of such
• Ability to communicate verbally, telephonically and via email
• Excellent English writing and grammar skills
• Successful completion of intense First Response training
• Special preference given to bilingual candidates as so many of Future Care’s crewmembers speak a language other than English as their primary language


Skills Required

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