PH: (+632) 7796540 | USA: (+1) 303-586-6566 |

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First Response Coordinator

  • Handle high volume inbound calls and email requests from ship owners
  • Check special customer handling instructions
  • Data entry in all internal and client proprietary time accounting and billing (PC Law) systems to accurately record all actions for proper billing and time reporting on a timely basis
  • Research our network of physicians, medical facilities, and pharmacies
  • Provide Captains with medical arrangements in a prompt, concise, and polite manner
  • Multi-task to handle multiple cases at once
  • Triage situations to determine need for nurse or physician advisor involvement, using the International Medical Guide for Ships and personal knowledge
  • Prepare pertinent paperwork for medical appointments
  • Follow up meticulously with medical providers
  • Communicate with medical personnel, Captains, crewmembers, ship owners and their representatives, port agents, transportation companies and governmental agencies, as needed
  • Interpret medical reports
  • Prepare formal reports to shipowners
  • Assist Nurse Case Managers, as needed


Skills Required

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