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Dynamics CRM Functional Business Analyst

  • Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
  • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
  • Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
  • Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology, Sure Step and B4; Agile understands the key activities and deliverables for the client engagement and internal projects.
  • Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
  • Responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements.
  • If modifications/customizations are required, either to processes or to the Microsoft Dynamics application, the Application Consultant facilitates the customer’s decision-making process and develops the functional design document that will drive the development process.
  • Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.
  • Has industry experience and understands challenges and risks when implementing vertical applications.
  • Write one blog post per month that meets the SMS minimum standard for Blog posts.
  • Complete all Microsoft Dynamics CRM eLearning on current version and future versions when they become available.
  • Plans and oversees the execution of the UAT in collaboration with the project manager and gathers early user feedback on the solution from key customer stakeholders.
  • Work within a team to provide-
    • Pre-sales support
    • Assistance in the estimation of projects
    • Input into Software architecture d
    • Completion of allocated tasks
  • Problem solving and escalation of issues
  • Provision of regular feedback, mentoring, coaching and assistance to the team’s development needs;
  • Review and assist with the development of new team standards, methodologies and processes to increase both the quality and efficiency of the development work
  • The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.


2 to 5 years of experience in Dynamic CRM Project Implementation.

Demonstrated ability to:

  • Analyze and understand business problems.
  • Model data and processes.
  • Conduct workshops and training sessions.
  • Plan and carry out system and user acceptance testing.

Familiar and experienced in:

  • Core application functionality
  • Application technology stack
  • Implementation Methodology
  • Related Microsoft technologies such as Microsoft SQL Server, Microsoft Exchange Server, Microsoft .NET, Microsoft Office SharePoint Portal Server, Microsoft BizTalk Server.
  • Industry Knowledge
  • Successful completion of applicable product certification exams.



Skills Required

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