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System Technician Avaya

The primary responsibilities of the System Technician are to perform installation and maintenance of Avaya/Nortel/Cisco equipment and adjuncts on customer premises.  The System Technician will receive assignments from the Project Manager, Manager – MSSC, and/or direct from the local Customer onsite contact.  The System Technician will keep detailed records for time reporting and billing purposes. 

Essential Functions

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Perform installation and maintenance of Avaya/Nortel/Cisco Systems and associated equipment. Ensure quality install/repair of equipment to manufacture standards, network connectivity, WAN/LAN connectivity, cabling/wiring install/repair, and station install/repair.
  • Perform software and firmware updates to system processors, servers, gateways, system circuit packs, IP stations, and associated equipment.
  • Perform Move, Add, Change and Disconnects (MACD) as required.
  • Performs maintenance analysis and trouble shooting on Avaya/Nortel/Cisco Systems, adjuncts, associated station/terminal equipment, and associated peripheral equipment.
  • Keeps detailed records of MACD and maintenance tickets, trouble resolution, documentation, and emails related to installation and maintenance activity. 
  • Provide cutover support, out of hours testing and support whenever called upon.
  • Be available to travel or work between multiple locations.
  • Attend training classes, management meetings and conference calls as required.
  • Receive assignments and work directly with the telecommunications staff, network administrators, and customer staff for the supported products, systems and end users.


Skills Required

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