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System Technician Cisco


• Five or more years’ experience in the installation and maintenance of Avaya/Nortel/Cisco Systems is required.
• One or more years of PBX system administration experience is required. 
• Ability to work with little or no supervision
• Must have good communication and customer interface skills.
• Skills should be sufficient to be a “Lead Technician” and mentor apprentice’s
• Excellent verbal and written communication skills required.
• Strong problem solving, decision making skills and negotiation skills required.
• Ability to work with Microsoft Word, Outlook, PowerPoint, & Excel.
• Ability to be trained on customer and/or NACR ticketing system.
• Must be certified on Avaya/Nortel/Cisco Systems, as required.

• Willing to work during night shift or mid shift.


Job Description:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform installation and maintenance of Avaya/Nortel/Cisco Systems and associated equipment. Ensure quality install/repair of equipment to manufacture standards, network connectivity, WAN/LAN connectivity, cabling/wiring install/repair, and station install/repair.
• Perform software and firmware updates to system processors, servers, gateways, system circuit packs, IP stations, and associated equipment.
• Perform Move, Add, Change and Disconnects (MACD) as required.
• Performs maintenance analysis and trouble shooting on Avaya/Nortel/Cisco Systems, adjuncts, associated station/terminal equipment, and associated peripheral equipment.
• Keeps detailed records of MACD and maintenance tickets, trouble resolution, documentation, and emails related to installation and maintenance activity. 
• Provide cutover support, out of hours testing and support whenever called upon.
• Be available to travel or work between multiple locations.
• Attend training classes, management meetings and conference calls as required.
• Receive assignments and work directly with the telecommunications staff, network administrators, and customer staff for the supported products, systems and end users.


Skills Required

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