PH: (+632) 7796540 | USA: (+1) 303-586-6566 | info@kmc.solutions

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Technical Support Provisioning Consultant

Responsibilities:

 

  • Follow agreed operational processes & procedures.
  • Attend team/company meetings.
  • Be punctual.
  • Ensure the highest level of professionalism is followed at all times.
  • Complete provisioning tasks within SLA
  • Complete new service activation milestones within SLA
  • Communicate provisioning status to service providers within agreed SLA
  • Proactively monitor order statuses, pushing carriers for timely updates as required.
  • Ensure all service provider queries are responded to within SLA.
  • Offer in depth responses to all queries, ensuring service providers fully understand the situation.
  • Pushback on carriers if their order updates don’t make sense, don’t just copy and paste.
  • Ensure all monthly reports are provided within SLA as requested by line manager
  • Ensure all monthly report content is 100% accurate before sending
  • Ensure all monthly reports are sent to the correct recipients.
  • Identify training needs for self, colleagues and service providers and work with L&D to resolve
  • Recommend updates to training documentation and modules as required
  • Educate the customer where possible, regarding issue resolution to enable self-resolution in future

 

Skills and Qualifications:

 

  • Experience in telecommunications provisioning role
  • Strong communication skills gained in a customer facing role
  • Strong ability to multi-task
  • Good problem-solving skills and the ability to think through problems logically
  • Able to work to deadlines & manage multiple projects
  • Able to build lasting relationships with Service Providers, suppliers and internal staff
  • Pro-active and willing to take the initiative to drive improvements
  • Excellent follow up and administration
  •  Knowledge and experience with the National Broadband Network (NBN) provisioning
  • Experience working for a carrier
  • Interest in data networking
  • Interest in VoIP
  • Interest in cloud technology 

Qualifications

Skills Required




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