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Patching Administrator L2

Closing Date: 7/12/2017

• Candidate should have 3-5 years of total experience in technology
• Minimum 1 years patching
• Windows server 2008 /2012 administrator
• Working Experience on any one of the patching solutions like Landesk Pro /SCCM/Altiris
• Knowledge on Microsoft Cluster patching process, Exchange servers patching and SQL server patching
• Knowledge on VMware and ESX server infrastructure
• Troubleshooting patching failures, Boot issues, Disk space issues 
• Should have Knowledge on AD and Group policies
• Knowledge on Linux will be desirable
• Knowledge on Storage technologies and server hardware is desirable
• Should have worked with ITSM Platforms such as ServiceNow (preferred), Remedy, HP…. 
• Should be ITIL certified
• Understanding of Exchange and SQL patching
• Ability to document existing and new environments
• Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively
• Strong ability to understand client and management expectations and to resolve issues that may affect delivery
• Evaluate and improve on operational process, procedure manuals, and documentation

Required Skills

• Experience with pathing technologies and methodologies
• Strong verbal and written communication skills
• Excellent organizational and interpersonal skills
• Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions
• Ability to work independently
• Strong analytical ability, judgment and problem solving techniques with attention to detail
• Intuitive Problem Solving and have strong decision making skills
• Strong ability to work with teams that are geographically distributed and work across different time zones
• Have the comfort and professionalism working with persons at all levels of the organization
• Should be organized, motivated, self-driven and quick learner
• Proven track record in meeting aggressive schedules and deadlines
Job Responsibility (Day to Day)

• Work on patching and update requests
• Orchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment. 
• Serve as an escalation point for the NOC L1 Engineers
• Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks
• Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues 
• Create reports on capacity and compliance for patching
• Document client’s storage environments 
• Work on P1/2 incidents as required
• Develop internal SOPs and standards for storage operations
• Timely compile specific reports based on different metrics if required


Skills Required

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