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Professional Services Practice Administrator

Closing Date: 7/28/2017

The Professional Services Support Practice Administrtaor will provide direct technical assistance and support to professional services engineering and management staff for network, systems and collaboration project tracking,documentation, process Q&A and practice KPI development and tracking.

Responsibilities include:

  • Create, develop, plan, write and edit operational, instructional, maintenance or test procedures for internal staff and project deliverables. 
  • Conduct interviews with various engineering staff to gather data for documentation. 
  • Research and translate technical information into as- built documentation and processes for nontechnical and technical users. 
  • Document engineering processes and specifications. 
  • Produce documentation that conforms to the company documentation and quality assurance standards. 
  • Work with the practice lead to develop and track key performance metrics relative to professional services.


Skills Required

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