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Work with us. Grow with us.

Client Services Engineer Level 1 Level 2

Closing Date: 8/30/2017

Mandatory Minimum Requirements

  • 1 year of IT consulting services - remote and on-site capacity
  • Windows 7, 8 and 10 Operating Systems and Desktop Administration
  • Microsoft 2010/ 2013/ 2016 Office Suite Applications
  • WOrking knowledge of Active Directory principles and management
  • Client Side mobile device troubleshooting and MDM exposure
  • Troubleshooting remote user access via VPN, Citrix receiver, VMware and RDP
  • MFA and Application troubleshooting experience
  • Office 365 experience
  • Networked and local printer set up and troubleshooting
  • Software as a Service technical coordination experience
  • Server and Desktop Hardware Troubleshooting
  • Third party vendor and RMA assistance: HP, Dell, Cisco
  • Proficiency with clear and effective professional communication both written and verbal
  • Understanding of basic networking concepts and protocols (IP addressing/ subnet masks, DHCP, DNS)


Preferred Experience:

  • BS Degree in CS, IS or similar
  • Windows server 2003/2008/2012 Active Directory, DNS, DHCP, GPO, GPP, DFS - Configuration and Management
  • Microsoft Exchange Server 2010/2013/2016 and Office 365 migration
  • Citrix Xenapp/ XenDesktop
  • VMWare View Administration
  • Financial systems experience: Bloomberg/ Sage/ Quickbooks/ OMS Systems
  • Vmware Vsphere, VCenter and HyperV Experience
  • Public and Private Cloud (Azure, AWS, Softlayer, Tierpoint, Peak10)
  • Backup Solutions: Evault, Barracuda Commvault,  Azure
  • Hosted Mail Filter Solutions: Mimecast, Global Relay
  • Cisco Jabber, Skype for business IM Administration and troubleshooting
  • Knowledge of Change Control/ Change Management Process
  • Service Now Experience or other Ticketing Systems


Desired Technology Exposure

  • Disaster Recovery Replication Solutions: VMware, SRM and Zerto
  • Cisco Unified Communication
  • Routers and Switches - Access and Basic troubleshooting
  • Wireless Networking
  • ASA Firewalls
  • SAN: EMC, Netapp, HP
  • Citrix Netscalers
  • Document Management Systems (iManage, Sharepoint)
  • Basic understanding of ITIL concepts
  • Linux/ Unix


Skills Required

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