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L2 Patching Administrator 103



• Candidate should have 3-5 years of total experience in technology

• Minimum 1 years patching

• Windows server 2008 /2012 administrator

• Working Experience on any one of the patching solutions like Landesk Pro /SCCM/Altiris

• Knowledge on Microsoft Cluster patching process, Exchange servers patching and SQL server patching

• Knowledge on VMware and ESX server infrastructure

• Troubleshooting patching failures, Boot issues, Disk space issues

• Should have Knowledge on AD and Group policies

• Knowledge on Linux will be desirable

• Knowledge on Storage technologies and server hardware is desirable

• Should have worked with ITSM Platforms such as ServiceNow (preferred), Remedy, HP….

• Should be ITIL certified

• Understanding of Exchange and SQL patching

• Ability to document existing and new environments

• Ability to work on multiple programs simultaneously, with strong ability to prioritize multiple tasks and respond to emergencies, organize and schedule work effectively

• Strong ability to understand client and management expectations and to resolve issues that may affect delivery

• Evaluate and improve on operational process, procedure manuals, and documentation

Required Skills


• Experience with pathing technologies and methodologies

• Strong verbal and written communication skills

• Excellent organizational and interpersonal skills

• Highly motivated, self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality solutions

• Ability to work independently

• Strong analytical ability, judgment and problem solving techniques with attention to detail

• Intuitive Problem Solving and have strong decision making skills

• Strong ability to work with teams that are geographically distributed and work across different time zones

• Have the comfort and professionalism working with persons at all levels of the organization

• Should be organized, motivated, self-driven and quick learner

• Proven track record in meeting aggressive schedules and deadlines


Job Responsibility (Day to Day)


• Work on patching and update requests

• Orchestrate and coordinate patching activities, including device migrations in VMware and Exchange, backup and SQL verification, and other activities relate to preparing an environment.

• Serve as an escalation point for the NOC L1 Engineers

• Proactively look for opportunities to streamline the processes and implement process improvements to help the team members effectively execute their tasks

• Lead troubleshooting and root cause determination efforts and proactively identify opportunities to fix issues

• Create reports on capacity and compliance for patching

• Document client’s storage environments

• Work on P1/2 incidents as required

• Develop internal SOPs and standards for storage operations

• Timely compile specific reports based on different metrics if required


Skills Required

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