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Client Services Engineer 17135

Mandatory Requirements

  • 1 year of IT consulting services in a remote and onsite capacity
  • Windows 7, 8, 8 operating systems and desktop administration
  • Microsoft 2010/ 2013/ 2016 office suite applications
  • Working knowledge of Active Directory principles
  • Client side mobile device troubleshooting MDM exposure
  • Troubleshooting remote user access via VPN, Citrix receiver, VMWare and RDP
  • MFA and application troubleshooting experience
  • Office 365 experience
  • Networked and Local Printer set up and troubleshooting
  • Software as a service technical coordination experience
  • Server and desktop hardware troubleshooting
  • Third party vendor and RMA Assistance: HP, Dell, Cisco
  • Proficiency with clear and effective professional communication both written and verbal
  • Understanding of basic networking concepts and protocols (IP addressing/ subnet masks, DHCP, DNS)

Preferred Experience:

  • Bachelor's degree in CS, IS or Similar
  • Windows Server 2003/ 2008/2012 Active Directory, DNS, HDCP, GPO, GPP, DFS - Configuration and Management
  • Microsoft Exchange Server 2010/2013/2015 and Office365 migrations
  • Citrix Xenapp/ XenDesktop, VMWare View Administration
  • Financial systems experience: Bloomberg/ Sage/ Quickbooks/ OMS Systems
  • Vmware Vsphere, VCenter and Hyper V Experience
  • Public and private cloud (Azure, AWS, Softlayer, Tierpoint, Pear10
  • Backup Solutions: Evault, Barracuda Commvault, Azure
  • Hosted Mail Filter Solutions: Mimecast, Global Relay
  • Cisco Jabber, Skype for business IM Administration and troubleshooting
  • Knowledge of Change Control/ Change Management Process
  • ServiceNow experience or other ticketing systems

Desired Technologies Exposure

  • Disaster Recovery Replication Solutions: Vmware, SRM, Zerto
  • Cisco Unified Communication
  • Routers and Switches - Access and basic troubleshooting
  • Wireless Networking
  • ASA Firewalls
  • SAN: EMC, Netapp, HP
  • Cisco Netscalers
  • Document Manaement Systems (iManage, Sharepoint)
  • Basic understanding of ITIL concepts
  • Linux/ Unix 

Qualifications

Skills Required




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