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Senior Unified Communications Engineer

Duties and responsibilities:

  • Ability to analyze, configure, troubleshoot and design Cisco Voice Networks
  • Technical Expertise in multiple areas, with a midlevel understanding of networking protocols and concepts
  • Planning, prioritization and organizing skills
  • Provide consultation to address problems in broad and unique networks with mixed media and protocols
  • Advanced implementation and troubleshooting experience in the following: -- Cisco Unified Communication Manager( 10x, 11x) -- Cisco Unity  (10.x , 11x) -- Cisco Voice Gateways (SID and TDM) -- Cisco IM&P (10x, 11x) -- Cisco Expressway (B2B ,MRA) -- Cisco Telepresence Stacs. TMS, Conductor, TMSXE , MCU ) -- Cisco CMR and CMR Hybrid -- Develop procedures and documentation for managing, deploying and implementing multiple baseline hardware / images and system updates -- Advanced knowledge of the principles, methods,  and techniques used in Unified Communication and implementation


Required Non- Technical Skills:

  • Professional & Concise communication (written & Verbal)
  • Represent Alphaserve in customer facing meetings to discuss details of project implementation, problem investigations, root cause analysis and recommendation for permanent resolution
  • Strong documentation and process development skills
  • Self motivated
  • eceives limited Supervision
  • Provides guidance and mentoring to other engineers
  • Determines methods and procedures on new assignments


Skills Required

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