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CRM Specialist

COMPANY OVERVIEW (About SMS / What we do)

Established in 1986, SMS Management & Technology (SMS) [ASX:SMX] is Australia’s leading Management and Technology consulting company. We help our clients improve their business performance through the implementation of strategy and the delivery of business and technology projects. We employ in excess of 1,500 permanent and contract staff in offices throughout Australia and in Hong Kong, Vietnam and Singapore. All of our people are experienced professionals, and each is an expert in their field. More information can be gained by visiting our website at www.smsmt.com.

PURPOSE OF THE ROLE (Tasks, Routines, Expectations, Working Environment)                                                              

ASG is seeking a Microsoft Dynamics CRM Application specialist experienced in software development  to step into this growth area with its Application Managed Services area. The role has responsibility for supporting, managing and enhancing a diverse range of complex client production systems across both on premise and online solutions.  The role will also require the use of your consulting skills to engage with various stakeholders to clarify business requirements and translate to technical solutions.
 

RESPONSIBILITIES AND DUTIES                                                                                                                        

  • Responsible for the design and development of modifications or extensions to the standard Microsoft Dynamics applications.
  • Responsible for coding, unit testing and creating supporting documentation for Microsoft Dynamics based Solutions.
  • Gains understanding of customer’s needs and collaborates with other team members to complete design and testing documentation. Provides technical input in creating functional specifications when customizations or extensions to Microsoft Dynamics solutions are needed.
  • Implement migration of customers’ data sources into Microsoft’s sources, ensuring proper alignment of data models. Offers support on Microsoft tools for migration and integration
  • Implements reports per requirements documents and standards.
  • May be tasked with additional development tasks such as: developing data migration procedures to integrate Microsoft Dynamics Solutions to legacy systems; creating services to be called from Microsoft BizTalk Server for system integrations.
  • Provides support and expertise on development technologies and environments.
  • Test modifications for validity of results, accuracy, reliability, and conformance to established standards.
  • Participates in system and acceptance testing.
  • Provides work estimates that permit prioritization and assignments to be made.
  • Has awareness of the prescribed Microsoft Dynamics implementation methodology and understands how the development and related testing activities fit into the overall customer engagement lifecycle.
  • Complete all Microsoft Dynamics CRM eLearning on current version and future versions when they become available.
  • On call 24x7 support

QUALIFICATIONS (Education, Experience Level, Language)                                                                       

  • Degree qualifications
  • Current Dynamics Certification for: Application Exam, Customization Exam, SureStep Exam, Extending Exam, Deployment Exam
  • Language skills (English)

WORK EXPERIENCE (Technical Qualifications, Knowledge, Skills, Abilities)     

  • 5+ years’ development experience with Microsoft development tools
  • Demonstrated ability to:
    • Apply Microsoft development techniques effectively following development best practices
    • Plan and carry out unit testing
  • Familiar and experienced in:
    • Core Microsoft Dynamics Applications
    • Implementation Methodology
    • Web Services and Microsoft® SharePoint® Portal Server
    • Microsoft .NET technology, Microsoft Visual Studio development system, and Microsoft Dynamics specific development environments
    • Network and operating systems
    • Understanding of key independent software vendors (ISVs) within the industry
  • Successful completion of applicable product certification exams
  • Has worked in an operations role previously or has an understanding of ITIL practices from a Service Operations point of view.
  • Has experience working with Universal Service Desk product.

PERSONAL QUALITIES AND BEHAVIOURAL TRAITS (Soft Skills) 

  • Leadership: Medium
  • Analytical skills: High
  • Innovation: High
  • Team skills: High
  • Able to influence, negotiate and build consensus: Medium
  • Time management skills and multi-tasking abilities: High
  • Communication skills: High (English Language)

RELATIONSHIPS                                                           

  • Build and maintain effective relationships with onshore stakeholders, both SMS and client
  • Assist SMS Philippines grow Dynamics CRM capability

Qualifications

Skills Required




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