Voice-based call center services pioneered the outsourcing industry in the Philippines. US companies, who were forced to look for ways to cut costs as the global economy went to recession, started outsourcing and offshoring jobs to countries with cheaper labor and operational costs such as India. Indians, however, were not really well-versed with the American culture and had trouble using conversational English, unlike Filipinos who are very knowledgeable about the American culture due to the country's historical ties to the United States. Filipinos also had a more neutral accent and were more effective in communicating with Americans, making the country more competitive in the call center industry.
Fast forward to 2013, the Philippines is already the world's leading contact center hub. Aside from US-based accounts, call centers are also handling both voice and nonvoice accounts from UK and Australia. Startups and small businesses have also joined the outsourcing bandwagon, taking advantage of the country's low office rental rates and affordable labor costs. KMC Solutions is one of the leading outsourcing and offshoring services provider in the country. From finding the right office space and setting up the technological infrastructure for call center operations to managing the office operations and recruiting talented agents, our team has the resources and experience to effectively assist clients.
- Reduce operating costs by as much as 60%. Metro Manila remains as the best value city to do business because of its low real estate costs and highly educated and skilled labor force. KMC Solutions has access to a wide range of options for low-cost serviced offices as well as traditional office spaces to help clients cut operational costs.
- Fast and hassle-free setup. With KMC Solutions, companies can move into their chosen office space within a few days. Our sister companies, KMC MAG Group and Kittelson & Carpo also provide additional services to make doing business in the Philippines much easier for foreigners and expatriates. K&C offers legal advice and assistance for businesses while KMC MAG Group provides tenant representation for companies looking for office space and residential services for expatriates in search of housing within the major CBDs.